Privacy Policy
How DRS CRM collects, uses, and protects your information.
Last updated: July 14, 2026
DRS CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our lead management platform and related services (collectively, the "Service").
1. Information we collect
We may collect information that you provide directly to us, including:
- Account details such as name, email address, company name, and phone number
- Lead and customer data you upload or manage within the dashboard
- Payment and billing information processed through our payment providers
- Communications you send us via contact forms, email, or support channels
We also automatically collect certain technical information when you use the Service, such as IP address, browser type, device information, pages visited, and usage logs to improve performance and security.
2. How we use your information
We use the information we collect to:
- Provide, operate, and maintain the DRS CRM platform
- Create and manage your account
- Process transactions and send related notifications
- Respond to inquiries and provide customer support
- Send service updates, security alerts, and administrative messages
- Monitor usage, analyze trends, and improve our products
- Detect, prevent, and address fraud, abuse, or security issues
3. Sharing of information
We do not sell your personal information. We may share information only in the following circumstances:
- With trusted service providers who assist us in hosting, analytics, email delivery, or payment processing
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of DRS CRM, our users, or others
- In connection with a merger, acquisition, or sale of assets, with appropriate notice where required
4. Data retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data subject to applicable law and our data retention requirements.
5. Security
We implement reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, or to object to certain processing. To exercise these rights, contact us using the details below.
7. Cookies
We use cookies and similar technologies to remember preferences, authenticate sessions, and understand how visitors use our website. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
8. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@drs-crm.com
- Phone: +91 9803288406
- Address: Barol, Jhikli Barol, Dharamshala, Himachal Pradesh 176215, India